A Statistical Measure of a Population’s Propensity to Engage in Post-Purchase Online Word-of-Mouth
Dellarocas, Chrysanthos ; Narayan, Ritu
Statist. Sci., Tome 21 (2006) no. 1, p. 277-285 / Harvested from Project Euclid
The emergence of online communities has enabled firms to monitor consumer-generated online word-of-mouth (WOM) in real-time by mining publicly available information from the Internet. A prerequisite for harnessing this new ability is the development of appropriate WOM metrics and the identification of relationships between such metrics and consumer behavior. Along these lines this paper introduces a metric of a purchasing population’s propensity to rate a product online. Using data from a popular movie website we find that our metric exhibits several relationships that have been previously found to exist between aspects of a product and consumers’ propensity to engage in offline WOM about it. Our study, thus, provides positive evidence for the validity of our metric as a proxy of a population’s propensity to engage in post-purchase online WOM. Our results also suggest that the antecedents of offline and online WOM exhibit important similarities.
Publié le : 2006-05-14
Classification:  Word-of-mouth metrics,  online communities,  viral marketing,  motion picture reviews
@article{1154979827,
     author = {Dellarocas, Chrysanthos and Narayan, Ritu},
     title = {A Statistical Measure of a Population's Propensity to Engage in Post-Purchase Online Word-of-Mouth},
     journal = {Statist. Sci.},
     volume = {21},
     number = {1},
     year = {2006},
     pages = { 277-285},
     language = {en},
     url = {http://dml.mathdoc.fr/item/1154979827}
}
Dellarocas, Chrysanthos; Narayan, Ritu. A Statistical Measure of a Population’s Propensity to Engage in Post-Purchase Online Word-of-Mouth. Statist. Sci., Tome 21 (2006) no. 1, pp.  277-285. http://gdmltest.u-ga.fr/item/1154979827/