Synergistic modeling of call center operations.
Dietz, Dennis C. ; Vaver, Jon G.
Journal of Applied Mathematics and Decision Sciences, Tome 2006 (2006), / Harvested from The Electronic Library of Mathematics
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Publié le : 2006-01-01
DOI : https://doi.org/10.1155/JAMDS/2006/53928
EUDML-ID : urn:eudml:doc:129499 
@article{05369113,
     title = {Synergistic modeling of call center operations.},
     journal = {Journal of Applied Mathematics and Decision Sciences},
     volume = {2006},
     year = {2006},
     doi = {10.1155/JAMDS/2006/53928},
     zbl = {1152.90513},
     language = {en},
     url = {http://dml.mathdoc.fr/item/05369113}
}

Dietz, Dennis C.; Vaver, Jon G. Synergistic modeling of call center operations.. Journal of Applied Mathematics and Decision Sciences, Tome 2006 (2006) . doi : 10.1155/JAMDS/2006/53928. http://gdmltest.u-ga.fr/item/05369113/