@article{01221906, title = {Moment estimation of customer loss rates from transactional data.}, journal = {Journal of Applied Mathematics and Stochastic Analysis}, volume = {11}, year = {1998}, pages = {301-310}, doi = {10.1155/S1048953398000252}, zbl = {0917.62074}, language = {en}, url = {http://dml.mathdoc.fr/item/01221906} }
Daley, D.J.; Servi, L.D. Moment estimation of customer loss rates from transactional data.. Journal of Applied Mathematics and Stochastic Analysis, Tome 11 (1998) pp. 301-310. doi : 10.1155/S1048953398000252. http://gdmltest.u-ga.fr/item/01221906/