@article{01221906,
title = {Moment estimation of customer loss rates from transactional data.},
journal = {Journal of Applied Mathematics and Stochastic Analysis},
volume = {11},
year = {1998},
pages = {301-310},
doi = {10.1155/S1048953398000252},
zbl = {0917.62074},
language = {en},
url = {http://dml.mathdoc.fr/item/01221906}
}
Daley, D.J.; Servi, L.D. Moment estimation of customer loss rates from transactional data.. Journal of Applied Mathematics and Stochastic Analysis, Tome 11 (1998) pp. 301-310. doi : 10.1155/S1048953398000252. http://gdmltest.u-ga.fr/item/01221906/